We also process Purchase Orders (PO) and check payments.
PO's and checks should be sent to Social Explorer, PO Box 354, Bronxville, NY 10708.
We can also arrange other payment methods. Please contact us at info@socialexplorer.com.
If you have questions about the ordering process, email us at the above address and we will get back to you as soon as possible.

Test out SocialExplorer.com’s features on our Basic plan where you can experiment with limited data sets for free. Or, try our premium edition for seven days free of charge. You will have access to all features included in paid account. We just ask you to provide your billing information. But you can cancel anytime you want during that seven day trial period and you won't be charged.

We will ask you for billing information so we can continue your service uninterrupted if you choose to subscribe. Cancel during the seven-day trial period and you won't be charged. There are no setup fees or hidden charges with any of our account plans.

Annual and quarterly pricing give you the ability to pay for a plan upfront at a discounted rate. You save 31% by signing up for an entire year or 23% by signing up for three months. All SocialExplorer.com plans have no contracts or restrictions.

Monthly to Quarterly or Annual

You can change to a quarterly or an annual subscription at any point in time during the billing cycle. We will calculate time used and any additional amount will be reduced from future billing.

Quarterly to Annual

You can change to an annual subscription at any point in time during the billing cycle. We will calculate time used and any additional amount will be reduced from future billing.

Annual to Quarterly or Monthly

We don't support the change from annual to quarterly or monthly plan during an active billing cycle. When your current billing cycle ends, you will be able to switch to a different billing cycle.

Quarterly to Monthly

We don't support the change from quarterly to monthly plan during an active billing cycle. When your current billing cycle ends, you will be able to switch to a different billing cycle.

For your convenience, auto-renewal is enabled by default when subscribing to a paid SocialExplorer.com plan. You can disable your subscription’s auto-renew setting by cancelling your subscription.

You can cancel your plan at any time here or by contacting our support team. As soon as your current billing cycle ends, we’ll automatically downgrade you to the Basic plan. You will still have access to projects you created with your paid plan. You can always renew your subscription later and pick up where you left off.

Downgrading to the Basic plan will not delete any of your projects, but:

• You'll be limited to exploring only sample data sets.
• You'll be able to see your projects only in view mode

We do not provide refunds, but if you have questions about this policy, feel free to email us.